PRIVACY

Wadhurst Wheels Driving School Privacy Policy

Our contact details

Name: David Leigh t/a Wadhurst Wheels Driving School.

Address: Robins Wood, Station Hill, Wadhurst, East Sussex, TN5 6RY.

Phone Number: 07485 452394

E-mail: lessons@wadhurstwheels.co.uk

The type of personal information we may collect

We may collect and process any of the following information:

Personal identifiers, contacts (for example, name(s) and contact details of actual and prospective pupils and, where appropriate, other family members), date of birth, gender and/or age
Records of your contacts with us and your payment details
Driving Licence information, including any endorsements or convictions
Information generated about you when you use our products and services
With your consent, your photograph

How we get the personal information and why we have it

The personal information we process is usually provided to us directly by you or your family member (for example, if they are authorised to act for you, make a payment for you or book lessons for you)

We also receive personal information indirectly, from the following sources in the following scenarios:

Recommendations and / or referrals

We hold and use the information that you have given us for one or more of the following reasons:

To provide you with our products or services or decide whether to do so
To respond to enquiries about the services we offer
To add your details to our waiting list
For the purposes of entering into a contract for the provision of driving lessons
To facilitate the provision of driving lessons and liaising you with driving instructors
To make decisions about what we can offer you
To update your records, and make payment recoveries
With your consent:
- For marketing and promotion of our services
- For some direct marketing communications, which are not based on our legitimate interests
- For some of our processing of special categories of personal data such as about your health, if you are a vulnerable customer or some criminal records information, if another legal basis does not apply

We may share this information with:

Instructors and potential instructors as part of administering lessons and driver training
People you allow us to speak to on your behalf (e.g. parents or guardians if they book lessons for you)
With service providers who help us provide products or services to you or operate our business
Police and law enforcement agencies if we are required or need to support a criminal investigation
Governmental and regulatory bodies such as HMRC, DVSA, DVLA, and the Information Commissioner's Office
Insurers
In relation to your photograph (and with your consent), on our website and social media channels

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting David Leigh t/a Wadhurst Wheels Driving School, whose details are stated above.

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on the MyDriveTime app with strict access control.

Retention of your personal information

Unless we explain otherwise to you, we will hold your personal information based on the following criteria:

For as long as we provide products or services to you and then for as long as someone could bring a claim against us
To comply with legal and regulatory requirements or guidance, or
For as long as we have reasonable business needs

Your data protection rights

Under data protection law, you have rights including:

Your right to withdraw any consent that you have provided

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lessons@wadhurstwheels.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at lessons@wadhurstwheels.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk